Refund policy

At Norea, we want every customer to feel confident and satisfied with their purchase. That’s why we offer a 90-day risk-free guarantee on all orders.

If your item arrives damaged, defective, or not working properly, please contact us as soon as possible after delivery. We will review the issue and, if confirmed, we will send you a replacement free of charge. In most cases, you will not need to return the defective item.

If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order. To be eligible for a refund, the product must be returned in clean, hygienic condition and without excessive signs of use. Because this is a personal care device, we cannot accept returns of items that have been heavily used or are no longer suitable for resale.

To start a return, please contact our support team with your order number and reason for return. If your return is approved, you will receive return instructions. Once the returned item has been received and inspected at our warehouse, we will process your refund to the original payment method.

Please note that shipping costs are non-refundable unless the item arrived damaged or defective. Return shipping costs may be the responsibility of the customer unless otherwise agreed.

Refunds are typically processed within a few business days after the returned item has been received and approved. Depending on your payment provider, it may take additional time for the refund to appear in your account.

If you have any questions about your return or need assistance, our support team is always ready to help.