FAQ

Top Questions

Is the flame effect real fire?
No — there is no real fire or heat flame. The effect is created with illuminated mist and LED light. The device stays cool and is safe for indoor use.

Is it safe to leave it on overnight?
Yes. The diffuser has an automatic shut-off feature when the water runs low. Many customers use it at night without issues.

Can I use any essential oil?
Yes — any standard essential oil for water diffusers works. Just add a few drops to the tank. You don’t need much for a noticeable scent.

Is it safe around kids and pets?
Yes, because there is no real flame or heating element. The outside stays cool. Just place it on a stable surface out of reach of small children.

What if my diffuser is defective?
If your unit arrives defective, contact support within 30 days. We will arrange a replacement. Just include your order number and a short description.

Practical Questions

How long does it run on one water tank?
With the 220 ml tank, it runs about 6–10 hours depending on mist mode. Lower mist settings last longer. It’s designed to be energy efficient.

How is it powered?
The diffuser uses USB-C power and the cable is included. You can plug it into a wall adapter, laptop, or power bank. That makes it easy to use anywhere.

Does it turn off automatically?
Yes. When the water level gets too low, it shuts off automatically. This protects the device and adds safety.

Is it loud while running?
No — it uses ultra-quiet ultrasonic technology. Most users describe it as barely audible. It’s suitable for bedrooms and workspaces.

Can I use it without oils?
Yes. You can run it with only water for mist and light effect. Oils are optional.

Will it make my table wet?
No — the mist is very fine and spreads into the air. With normal use it should not leave wet spots. Proper placement helps.

How long does delivery take?
Average delivery time is 5–7 business days. Tracking is provided after shipment. Delivery may vary slightly by location.

Still have a question?

Check our Contact Us page — our team is happy to help you within 24 hours.